Link Housing Home Page

One of the largest organisations of its kind, Link Housing Association provides quality housing management and maintenance services to more than 5,000 tenants in social rented accommodation - both general needs and sheltered - and is active in many parts of Scotland with bases in east, central and west Scotland and in the Highlands.

As part of a commitment to maintain the best possible standards of service and support, Link Housing aims to be responsive to its customers' needs and aspirations.

We welcome being told about it when we fail to meet these standards.

Link Housing involves tenants in the building, management and maintenance of their homes, as well as creating opportunities for wider tenant participation. Tenants form a majority on the Link Housing management committee. Two of them also serve on the board of Link Group, the parent company in the organisation. Link Housing delivers a comprehensive repairs service to tenants at an annual cost of more than £4.5 million.

In partnership with Linkwide and other agencies, Link Housing participates in community regeneration initiatives, such as the Kintry project in Craigmillar, Edinburgh; Dalmuir in West Dunbartonshire and Petersburn in North Lanarkshire.

Link Housing continually reviews and develops its management and maintenance services to keep up with the expectations of customers, its regulatory body (Communities Scotland) and best practice.

Link Housing is involved in a range of initiatives designed to improve service delivery:

The EdIndex common housing register for applicants for social housing in Edinburgh
The homehunt® choice - based lettings scheme
Establishment of a Customer Service Centre in Falkirk (which became operational in July 2006) to provide a responsive administration and enquiry "hub" complemented by an enhanced housing services officer presence on Link's estates

Link Housing also:

processes applications from tenants who have the Right to Buy
manages Link's Shared Ownership properties

The Link Housing management team comprises the Director, 2 Regional Managers, Sheltered Housing Manager, Customer Service Centre Manager and Policy Manager. The full staff complement is 89.

For more information, look through Link's Tenant Handbook and access the library containing Tenants Newsletters.

Link will provide this document on request in Braille, Audio Tape, Large Print and Community Languages. To find out more please telephone the Link Housing Customer Service Centre on 08451 400 100.

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Link Housing Association Limited is a Company Registered in Scotland, Company Registration Number SC216300. Registered Office: Link House, 2C New Mart Road, Edinburgh, EH14 1RL

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Page last updated on Tuesday, 25 November 2008